Payment and Refunds
How prices, payments, cancellations and refunds are handled.
Last updated: 27 October 2026
This policy describes how videlyzo handles payments, cancellations and refunds for the services it provides in and around Taunton. It applies to every order agreed with us by telephone, email or in person.
How prices and orders are agreed
An order starts with your enquiry by telephone or email. We confirm the service and its price in writing on the basis of the prices published on this website, and the agreement takes effect when you accept that confirmation. If the scope changes while the work is running, any change in price is agreed with you first.
Refunds and part-completed work
A refund is issued using the payment method of the original transaction, normally within 14 days after we have agreed it with you. If that method is no longer available, we ask you for bank details at hello@videlyzo.net and transfer the amount there, free of charge. Services already provided in full are not refundable; for partly completed work we settle the fee for the completed part and return the balance, allowing for material or third-party expenses agreed in advance.
Paying invoices
Unless agreed otherwise, payment is due 14 days after we send the invoice by email, using one of the methods named on it. Advance payments or instalments, where agreed, are set out in the quotation with their amounts and dates. Open invoices are followed up with a written reminder, and interest may be charged where the law allows it.
Cancelling or moving an appointment
You may cancel or reschedule a booked service up to two working days in advance at no cost, by telephone at 01823 442917 or by email at hello@videlyzo.net. If you cancel later than that, or if we cannot reach you at the agreed time, we may charge for work already performed and for expenses that can no longer be recovered, though we would rather offer you another appointment.
Cancellation on our side
If we have to cancel or postpone an appointment, for example because of illness, a delay on an earlier job or circumstances outside our control, we tell you as soon as we can and offer a new date at the earliest opportunity. Where no alternative date suits you, any amount already paid for that service is refunded in full.
Complaints and remedies
Complaints about the quality of a service should reach us at hello@videlyzo.net within 14 days of the work being completed, and can also be raised beforehand by telephone at 01823 442917. We respond within a few working days and agree with you how the matter is to be put right, by reworking the service or by refunding part of the fee.
Right to cancel
Where the Consumer Contracts Regulations 2013 give you a right to cancel a contract agreed by telephone, by email or online, that right applies in addition to this policy. Written notice to hello@videlyzo.net within the statutory period is enough, and any work you expressly asked us to begin before withdrawing is then settled separately.